IT Support Associate Job Openings 2025!!!
ACA announced job vacancy for the post name of IT Support Associate. The place of posting will be at Pune. Candidates who have completed Graduates/ Post Graduate/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description roles and responsibilities are as follows.
| Company name | ACA Group |
| Qualification | Graduate |
| Skills | Knowledge of Windows 10 and other Windows Operating systems |
| Category | Support |
| Work type | Onsite |
| Position | IT Support Associate |
| Location | Pune |
| Salary | As per company norms |
| Requisition Id | 1295288800 |
ACA was founded in 2002 by four former SEC regulators and one former state regulator. The founders saw a need for investment advisers to receive expert guidance on existing and new regulations. Over the years, ACA has grown both organically and by acquisition to expand our GRC business and technology solutions. Our service now include GIPS standards verification,cybersecurity and technology risk, regulatory technology, ESG advisory, AML and financial crimes, financial and regulatory reporting, andMirabella for establishing EU operations.
Job Duties:
1. Adhere to SLA commitments for requests raised through ACA IT support channels. 2.Assisting with onboarding ACA new hires (IT equipment & IT inductions)
3. Ticket administration and accuracy when categorizing requests. Daily ticket updates to the ticket requester(s)and IT team through our ticketing system
5. Review the unassigned ticket queue to proactively take on / shadow requests
6. Provide first line support to ACA staff globally
7. Administration – Office 365, Active Directory and Ninja RMM
Required Education & Experience:
1. One (1) year of experience in Tier 1 technicalsupport
2. Experience with 0365 Suite – Excel, Teams,Word, Outlook, OneDrive, etc
3. Knowledge of and experience with Windows 10 and other Windows Operating Systems
Prefered Education & Experience :
1. Technical Certifications (MCSE, A+, MCP,Networkt, etc.) preferred
2. Familiar with 0365 administration
Required Skills and attributes:
1. Demonstrated professional integrity
2. Dependable, flexible, and adaptable to new ACA initiatives and changing client need Ability to work well in a fast-paced environment.
3. Ability to work independently, multi-task and prioritize effectively
4. Ability to establish and maintain effective working relationships with colleagues and clients
5. Highly motivated and goal oriented; proactive one’s own education and career progression;volunteers for and shows initiative on both internal and external projects and tasks
6. Dedicated to upholding ACA’s high-quality standards and customer service focus.
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