Aircall Work From Home Jobs: Hiring Customer Support – Apply Now

Remote Customer Support Specialist Job Openings in 2025

Aircall announced job vacancy for the post name of Customer Support Specialist. The place of posting will be at Remote (WFH). Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply. More details about qualification, job description roles and responsibilities are as follows.

As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal.In doing so, you’re a key player in growingAircall.You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.This position requires permanent location and legal residency in India.

Roles and Responsibilities

• Impact: You’ll work closely with our clients
  to identify, solve, escalate and advise them on their questions and concerns. Our customers are people, not accounts. Day today, your interactions with our customers directly impact their ability to run their teams efficiently. You serve as their advocate at Aircall.

• Teamwork: Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. You can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry.

• Growth Opportunity: Frontline Support is front-end seat at all things in Aircall.Members of our team have successfully transitioned to, Client Services(Onboarding, CSM, etc.), Engineering,Product, and various other roles within the organization.
• Learning: Aircall strongly encourage learning opportunities for our teammates inan effort to develop individual careers and simultaneously support our clients. As Aircall’s business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.

Required Skills And Qualification

• ldeally 1+ year of experience in a Saas B2B customer support role or transferable experience/skills fluency in English is mandatory. Other languages such as Spanish or French are aplus Excellent written and verbal communication skills
• Familiar with ticketing tools and systems
• An understanding of how CRMs systems work Strong understanding of basic computer skills
• Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)
• A curiosity to understand and troubleshoot complex customer inquiries.

Your Working Schedule

• . You will be working both Saturdays and Sundays,
• Your 2 weekly resting days will be planned for weekdays (from Monday to Friday),
• Your working hours will be scheduled in a period of the day from 12:00 to 23:00,depending on Winter/Summer time (8 hours of active work per day, with a one-hour lunch break during the shift). If operational needs justify, slight variances may occur in the future.

APPLY LINK – CLICK HERE

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