Operation Analyst RMS Job Openings in Bangalore 2025!!!
PhonePe announced job vacancy for the post name of Operation Analyst RMS. The place of posting will be at Bangalore. Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.
| Company name | PhonePe |
| Qualification | Graduate (10+2+3) |
| Skills | Merchant Helpdesk/ Customer Experience |
| Category | Operational Support |
| Work type | Onsite |
| Position | Operation Analyst RMS |
| Salary | As per company |
| Location | Bangalore |
| Requisition Id | 5773166003 |
The Merchant Support specialist acts as the primary interface between Phonepe and our business partners. The Merchant support specialist will be responsible for providing timely and accurate operational support to Merchants on the PhonePe platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe Merchants. A Merchant support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all weathering to service level agreements for phone Portal and email L2 cases.
Responsibilities
- Primarily handling merchant escalated cases daily.
- Working with the internal stakeholder to extract there solution.
- ldentify opportunities for process improvement,considering the merchant and partner Experience proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed
- If required need to connect with the merchants Via phone or non-voice channel, to understand and work on the case efficiently and effectively
- Flexible to take up extra initiative or additional work asper the organizational requirement
Required Qualifications
- Education – Graduate in any stream (10+2+3)
- Skills – Best written and communication skills & MS Office knowledge
- Candidates with relevant (Merchant Helpdesk /Customer Experience) preferred
- Experience – 2 to 4 years
PhonePe Full Time Employee Benefits (Not applicable For intern or Contract Roles)
- Insurance Benefits – Medical Insurance, Critical llnessInsurance, Accidental Insurance, Life Insurance
- Wellness Program – Employee Assistance Program,Onsite Medical Center, Emergency Support System
- Parental Support – Maternity Benefit, Paternity Benefit program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits – Relocation benefits, Transfer Support policy, Travel Policy
- Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits- Higher Education Assistance, Car Lease, Salary Advance Policy
APPLY LINK – CLICK HERE
DISCLAIMER: The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Jobsformnc.com do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Jobsformnc.com do not charge any fees for sharing job information. Jobs for mnc strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.